Refund & Return Policy
Right of Withdrawal
According to current consumer legislation, you have the right to withdraw from your purchase within 14 days fromthe day you receive your order — or the final item if your order was delivered in multiple shipments.
The right of withdrawal applies to all products, except:
Cosmetic products with broken seals.
You may inspect the item to assess its nature and functionality, but it must be returned in essentially the same condition — with all tags and seals intact.
To exercise your right of withdrawal:
- Contact our customer service through 'Contact' within 14 days of receiving your order.
- Return the product within the next 14 days after notifying us.
- Use the original packaging or equivalent protective material to avoid damage in transit.
Please note: Not collecting your delivery without contacting us does not count as exercising your right of withdrawal.
Return Terms
- Return shipping fees vary by location
- Delivery shipping costs are non-refundable
- For full returns: we refund the product value only (not shipping)
- For partial returns: only the value of returned items is refunded
Refunds
Refunds will be issued as soon as possible - and no later than 14 days from the date we receive both your withdrawal request and the returned item.
- Refunds will be processed using the same payment method used for the original purchase.
- For card payments, please allow a few additional banking days for the refund to appear.
- If an item has been used or handled in a way that diminishes its value, we reserve the right to deduct a reasonable amount from your refund